Privacy Policy
This Privacy Policy explains how Dynamics App Lab Limited, operator of Ordevo, collects, uses, stores and protects personal information when you use our website, products and services.
Our Services may include web ordering, AI-powered phone services, WhatsApp ordering and messaging, restaurant order management, reservation functionality and related integrations.
1. Information We Collect
Information provided directly by Ordevo customers
We may collect personal and business information that you voluntarily provide when you contact us, request a demonstration, start a trial, subscribe to the Services, create or manage an account, or communicate with us.
Depending on your interaction with Ordevo, this information may include:
- Name
- Business or restaurant name
- Email address
- Telephone number
- Business address
- Billing information
- Account and authentication information
- Restaurant information such as menus, opening hours, prices and service settings
- Information you provide when requesting support or communicating with us
Sensitive personal information
We do not intentionally request sensitive personal information from Ordevo business customers unless it is necessary for a specific lawful purpose.
2. Information Processed Through Ordevo Restaurant Services
Ordevo provides ordering, communications and automation technology to restaurants, pizzerias, takeaways and other hospitality businesses.
When an individual interacts with a restaurant through an Ordevo-powered website, telephone service, WhatsApp service or other supported channel, we may process personal information on behalf of that restaurant.
Depending on the Services used by the restaurant, this information may include:
- Full name
- Telephone number
- Email address
- Delivery address
- Collection or delivery preference
- Food order details
- Order history
- Reservation details, including date, time, party size and requests
- Messages and information supplied during customer interactions
- Call recordings and transcripts where the AI phone service is enabled
AI phone calls and transcripts
Where the restaurant uses Ordevo's AI phone functionality, telephone interactions may be recorded and/or transcribed where configured and permitted by applicable law.
Recordings and transcripts may be used to provide the service, resolve order or reservation queries, monitor service quality, troubleshoot issues and improve operational performance.
Restaurant systems and integrations
Ordevo may transmit customer information to systems selected by the restaurant where necessary to complete an order, reservation or other restaurant workflow.
These systems may include point-of-sale systems, reservation platforms, payment providers, delivery providers and other restaurant technology platforms.
The restaurant determines which third-party services it uses and is responsible for ensuring its use of those services complies with applicable data protection law.
3. Payment Information
Where online payments are enabled, payment processing is provided by the payment provider selected or connected by the restaurant.
Payment providers may include Revolut, Stripe or other supported payment processors.
Ordevo may transmit information necessary to initiate a payment and associate it with an order, but payment-card information is processed by the applicable payment provider in accordance with that provider's own privacy policy and security requirements.
4. Information Collected Automatically
When you access our website or Services, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Referring URLs
- Pages viewed
- Service-related diagnostic, usage and performance information
We use this information for security, troubleshooting, analytics, performance monitoring and improving our Services.
5. How We Use Your Information
Depending on the circumstances, we may process personal information to:
- Provide and operate the Ordevo Services
- Create and manage customer accounts
- Process restaurant orders and reservations on behalf of restaurant customers
- Operate AI phone and messaging functionality
- Connect orders and reservations with restaurant systems and integrations
- Provide customer support
- Monitor service quality and resolve operational issues
- Maintain security and prevent fraud or abuse
- Send administrative and service-related communications
- Request feedback
- Improve and develop our Services
- Send marketing communications where permitted by law and in accordance with your preferences
- Comply with legal and regulatory obligations
6. Legal Bases for Processing
Where the GDPR, UK GDPR or similar legislation applies, we process personal information only where we have an appropriate legal basis.
Performance of a Contract
We may process information where necessary to provide the Services you or a restaurant customer has requested.
Legitimate Interests
We may process information where reasonably necessary for legitimate business purposes, including operating and improving the Services, maintaining security, supporting customers and understanding service usage, provided those interests are not overridden by individual rights.
Consent
Where required, we may process information based on consent. Consent may be withdrawn at any time, without affecting processing carried out before withdrawal.
Legal Obligations
We may process information where necessary to comply with applicable laws, regulations or lawful requests.
7. When and With Whom We Share Information
We do not sell restaurant customer personal information.
We may share or make personal information available to service providers where necessary to operate Ordevo.
Depending on the Services being used, these providers may include:
- Cloud and infrastructure providers
- AI and voice technology providers
- Telecommunications providers
- WhatsApp and messaging providers
- Payment processors
- Point-of-sale platforms
- Reservation platforms
- Delivery service providers
- Analytics providers
- Customer support tools
- Accounting and business administration tools
Where Ordevo transfers order, reservation or customer information to a restaurant's chosen third-party platform, the transfer is made to provide the service requested by that restaurant.
Business transfers
Information may also be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, subject to applicable data protection requirements.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to operate our website, remember preferences, understand website usage and improve our Services.
Where required by law, non-essential cookies and similar technologies will be used only after appropriate consent has been obtained.
You may also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the Services, resolve disputes, meet contractual requirements and comply with legal obligations.
Our current standard retention periods for certain Ordevo service data are:
10. How We Keep Information Safe
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access controls, authentication, encryption where appropriate, restricted administrative access and security practices applied to the systems used to provide the Services.
No internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
11. Information Relating to Minors
Ordevo's business Services are intended for restaurants and other commercial organisations and are not marketed directly to children.
Restaurant ordering services may nevertheless be used by individuals of different ages. Where personal information relating to a minor is processed through a restaurant's service, the restaurant is responsible for ensuring that its collection and use of that information complies with applicable law.
12. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with an appropriate data protection authority
Marketing communications
You may unsubscribe from Ordevo marketing communications using the unsubscribe mechanism included in the relevant communication or by contacting us.
13. International Data Transfers
Some service providers used to operate Ordevo may process information outside Ireland or the European Economic Area.
Where personal information is transferred internationally, we take appropriate measures required by applicable data protection law, which may include using approved contractual safeguards or relying on another lawful transfer mechanism.
14. United States Privacy Rights
Residents of certain US states may have additional rights under applicable state privacy laws, including rights to access, correct or delete personal information and, in certain circumstances, to opt out of particular uses of personal information.
The specific rights available depend on your state of residence, the nature of the information and whether the applicable legislation applies to our processing.
We do not sell personal information in exchange for monetary consideration.
Requests may be submitted using the contact information in Section 16 below.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices or legal requirements.
When we update the Policy, we will revise the "Last revised" date at the top of this page. Where appropriate or required by law, we may also provide additional notice of material changes.
16. How to Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right in relation to information for which Dynamics App Lab Limited is the Data Controller, you can contact us using the details below.
Ordevo · Company No. 750211
Dublin, D02 P950
Ireland